Are there any limitations or restrictions on issuing Store Credit?

There are a few restrictions with using store credit as a payment method:

You need to be on new customer accounts you can't use legacy accounts on your store.

Subscription and currency limitations

  • Customers can use store credit towards the initial purchase of a subscription, but not towards recurring subscription bills.
  • If a customer has store credit issued to their account in multiple currencies, then only the store credit balance that matches the currency of your checkout displays to the customer at checkout.

Usage amount restrictions

  • Only the full store credit amount can be applied as a payment method. Customers can't select a partial amount of their store credit to pay for an order.
  • You can only issue store credit amounting to less than $15,000 USD on a single customer account.

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